The policy
How the registry works
Before an alert is published
Reporters must hold Verified Identity or a verified mobile number and provide both a listing or conversation screenshot and proof of payment or shipment. One reporter may file one alert per identity, and a mobile number can be linked to one account only. Fabricated evidence and harassment are prohibited. An alert from a reporter with a verified mobile number is published only after review, and only once a second, independent reporter corroborates it or the reporter completes an ID check.
At launch, every alert requires manual review. We aim to review filings within three business days. Pending and rejected alerts are not public. Disputes return to the review queue, and a disputed alert stays public with a label until the review finishes. Each alert can be disputed once.
What readers can see
Published pages show a platform handle, report counts, categories, amounts, dates and a response from a subject who has proved control of the handle. They describe reports without labelling anyone a scammer.
Evidence is reviewer-only. We do not publish subject names, addresses, phone numbers, email addresses or photos. Contact identities have no public page; contact matching is restricted to verified members and never reveals the contact value.
Respond, correct or request removal
Handle owners can prove control to post one response per alert or dispute a report. Control of a handle does not itself establish whether a report is accurate. Responses appear only alongside published alerts. A response that contains a link, email address or phone number is reviewed before it appears, and our team may remove a response from public view. A claim ends if we revoke it or the account holder closes their account.
Email addresses, phone numbers and PayPal accounts have no public page. To respond about one, prove you control it with a code we send to it. We only tell you whether any reports exist after the code is confirmed. A PayPal account claimed by its email address is proved by the code sent to that address. A PayPal handle also needs a receipt or account screenshot that a reviewer checks.
Claim an email, phone or PayPal account
For a correction, takedown or withdrawal, send the alert URL or platform and handle, explain the issue, and provide supporting context. You do not need an account or a purchase. Do not send identity documents through the contact form.
We acknowledge requests within five business days and aim to decide correction and takedown requests within ten business days. We will tell you if more information is needed. Withdrawn or overturned reports leave public view; a withdrawal count may remain without the report details.
Erasure and account closure
Members and non-members may request access, correction or erasure through the same contact process. We respond within one calendar month, or sooner where required, and explain any retained information and applicable extension or complaint options.
Account closure anonymizes profile details and revokes access. The account row, reserved username, identity hashes, suspension records and shared transaction history remain for fraud prevention and other members’ reputation. The shared display label becomes Closed account. Closure cannot be used to obtain a clean second verified identity.
Read our Privacy Policy and Terms of Service for details.